Cancellation and refunds

Because coaching is bought at a distance, UK consumer law gives you a 14-day cooling-off period from the day you buy, during which you can cancel for any reason.

If you ask me to start your coaching within that period and I do, you may be charged a fair amount for the service already provided up to the point you cancel.

Coaching is one-off, paid one month at a time. There is nothing to cancel and nothing renews: when you do not want to continue, you simply do not pay for the next month. You keep access for the month you have already paid for.

If you have a question about stopping, just email me and I will sort it.

Where a refund is due, I process it to your original payment method within 14 days of agreeing the amount. Payment-provider timings may add a short delay on top.

Digital coaching materials already delivered to you are generally non-refundable once supplied with your agreement, as allowed under UK consumer law.

If the service is not provided with reasonable care and skill, you may be entitled to a repeat performance or a price reduction under UK consumer law. Tell me as soon as possible and I will put it right.

To cancel or request a refund, email me using the address below. Include your name and the email on your account so I can find you quickly.